Get in Touch
Questions about an order? Looking for a special edition? Need help finding your next romantasy obsession? We're always happy to help.
We typically respond within 1–2 business days. For order-related inquiries, please include your order number whenever possible.
Email us at: hello@embervale.ca
Or send a message using the form below.
CONTACT US
✦ Due to the nature of books and shipping costs, all sales are generally final unless an item arrives damaged or incorrect.
✦ Please see our Return Policy for complete details.
✦ Every order is thoughtfully packaged with protective materials to help keep your books safe from our shelves to yours. If your books arrive damaged, please contact us with photos of the damage and we will work with you to find the best solution.
✦ We cannot cancel orders once they have been processed and left our store.
✦ We may be able to accommodated changes or cancellations before your order has been processed for shipment. Please contact us as soon as possible.
✦ Here are the full details of our Shipping Policy.
✦ Delivery times may vary depending on location and the shipping method selected at checkout.
✦ Our Shipping Policy page has more information on shipping and delivery times.