✦ Pre-orders reserve a copy of an upcoming release.

✦ Orders containing pre-ordered items ship once all items in the same order are available, unless otherwise stated on the product page.

✦ If you would like to receive in-stock items before another title's anticipated release date, please order the pre-order title separately.

✦ Yes. When signed copies are available, they will be clearly identified on the product page and featured on their dedicated section in our Collector's Corner.

✦ Availability is limited and cannot always be guaranteed.

✦ We're always happy to hear from fellow readers. If you're searching for a particular title or edition, in any genre, contact us and we'll do our best to help.

✦ Please note, special order items may take 2-3 weeks to be delivered from the publisher. We will communicate with you every step of the way and let you know as soon as your special order is shipped to you.

✦ Our Ember Scale is intended as a general guide to romance content and levels of  intimacy. Reader experiences may vary.

✦ You can reach us by emailing hello@embervale.ca. 

✦ We will respond to your email within 1–2 business days.

✦ All orders are carefully packed and shipped from Calgary, Alberta, Canada.

✦ Most in-stock orders ship within 1-2 business days.

✦ Delivery times may vary depending on location and the shipping method selected at checkout.

✦ Our Shipping Policy page has more information on shipping and delivery times.

✦ Yes. We offer free standard shipping on all orders to Canadian addresses over $99 CAD before taxes and after discounts.

✦ We may be able to accommodated changes or cancellations before your order has been processed for shipment. Please contact us as soon as possible.

✦ Please note, we cannot cancel orders once they have been processed and left our store.

✦ Here are the full details of our Shipping Policy.

✦ You will receive a shipping confirmation email with the tracking information as soon as your order is shipped.

✦ Due to the nature of books and shipping costs, all sales are generally final unless an item arrives damaged or incorrect.

✦ Please see our Return Policy for complete details.

✦ If your order arrives damaged, please contact us at hello@embervale.ca within 5 days of delivery.

✦ Please include photos of the damage on your email and we will work with you to find a solution.